General Guidelines About Making a Personal Injury Claim

Process of Claiming Compensation

Claim Guidelines

Over three million people are injured in accidents each year – at home, in their cars, at work, or outdoors. In many cases, someone else or something else is at fault and the accident victims have a right to compensation.

Although personal injury law is complicated, with the help of a solicitor the process of making a claim can be quite straightforward. Many solicitors offer a free initial consultation and will be able to tell you if you have a justifiable claim.

If you have appropriate legal expenses insurance (often included in home or motor insurance policies) or you are a member of a trade union, you should provide full details including, wherever possible, a copy of the insurance policy to your solicitor.

To establish the details of your case, a solicitor will need to know

  • The date of the accident and where and how it happened
  • The contact details for any witnesses
  • The details of your injuries, medical diagnosis and treatment
  • Whether you are a member of a trade union, as this may entitle you to free or reduced-cost legal representation

The solicitor may also need to see

  • Proof of your loss of earnings and other financial expenses which are the result of your injury
  • Documents relating to any insurance policies you have (such as household or motor insurance) to check whether these will cover the legal costs of your claim
  • Any documents that can be used to support your claim, including documents from before your accident or any evidence of previous accidents in similar circumstances

How your solicitor can help

Once you have explained the circumstances of your injury in detail, your solicitor will be able to judge

  • How likely your case is to succeed
  • How much you might be able to claim in compensation

They will also explain to you the legal processes involved in taking your claim further. And they will discuss with you exactly how you will fund your case. Don’t be afraid to take notes, and make sure you ask your solicitor to send you a letter summarising the advice they have given you.

This letter should confirm

  • That the solicitor is happy to take your case on
  • The name and status of the solicitor or other person in the firm who will be your main day-to-day contact
  • How long the process is likely to take and arrangements for progress reports
  • How you are funding the case, an estimate of your costs and any agreed spending limits
  • When you might have to pay your own solicitor’s costs and when you might have to pay the defendant’s costs
  • Details of any more information you need to provide
  • What you should do if, for any reason, you are not happy about the way your case is progressing

Formalities of Making A Claim

The first step your solicitor will take is to send a claim letter to the defendant. This sets out the details of your injury and the circumstances in which it took place. If you need an expert opinion to support your claim – from a doctor, for example – your solicitor will suggest a relevant specialist.

The person you are holding responsible for your accident (the ‘defendant’) then has to investigate and reply to the letter within a fixed period – usually no more than three months, and in many cases a much shorter period. In their reply they must say whether they accept or deny liability for your injury. If they accept liability, your solicitor will try to settle the matter out of court.

Accepting or Rejecting A Claim Offer

Your solicitor will tell you what they think the value of your claim is. They may also ask you to give an indication of the level of compensation you are prepared to accept, and whether you want to make an ‘offer to settle’ for that amount. This is known as a ‘Part 36 offer’. Your solicitor will tell you whether you should make a Part 36 offer and how this would affect you. If the respondent ‘responds reasonably’ to this offer and a figure is agreed, the matter can be settled without going to court. In some situations, the respondent may reply with their own Part 36 offer. If this happens, your solicitor will advise you what to do.

Court Proceedings, Settlements & Judgements

  • If you cannot settle for a fair amount out of court, your solicitor will advise you on whether to start legal action.
  • If the defendant says they are not liable for paying you compensation, your solicitor may advise you to go to court to challenge them and to ask the court to award you compensation.
  • If you decide to take the matter to court, your case will be passed to a judge. That judge will then be in charge of the timetable for your case in court. The court will let you know the date of your hearing, and your solicitor will tell you about any preparations you need to make.
  • The thought of going to court may be daunting, but it is important to remember that by this stage your solicitor will have prepared your case in detail and will have explained to you exactly what to expect. Then it’s just a question of waiting to hear the judgment and finding out if you have won and have been awarded what you were claiming.

Pricing and Case Costs

There are several ways to fund a claim for personal injury and your solicitor can explain all of these to you and advise which method is most appropriate for you. Charges can vary between solicitors, depending upon the experience and knowledge of the solicitor; the complexity of your case and method of funding. Before you decide who to use, contact a few different solicitors to compare their charges and assess their experience at handling your type of case. Your solicitor may ask you to pay their expenses to support your case as it progresses (for example, the cost of medical evidence). These expenses are known as (disbursements).

There is no longer any legal aid for personal injury cases in the UK. However, if your case is successful, the respondent should pay most of your basic legal costs. However, if your solicitor acts for you under a ‘no win no fee’ agreement you will be liable to pay the solicitor’s success fee’ as this is not recoverable from the other side. The question is: what if you lose?

Your legal advisor or solicitor can normally provide explanations and details of any costs to be incurred whether you win or lose. In either circumstance the scenario should be explained in detail.

Some basic questions that need to be covered at any meeting(s)

  • How much is a case like this likely to cost, and how are the costs worked out?
  • Can there be a ‘no win, no fee’ arrangement, or will the solicitor charge you by the hour?
  • How will the fees be paid if you lose?
  • Will you need insurance cover to protect you against the possibility of paying the defendant’s costs?
  • What other options are there for funding your case?

Further Information

It is best to contact your legal advisor for any specific, detailed guidance or any national law society's based in England and Wales, or Email us on

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